Misleading information from Onair TV Sales people

Who ever wants to do business or buy anything from On air TV, please think twice. These guys are very very good in giving false and mis-leading information in a bid to close a deal and they don't care what happens after wards.

I recently received a call from a Lady (Durban number) who claimed to be working hand in hand with Multichoice and she offered me an explora at R119 rand per month of which I found it very reasonable considering the fact that she insisted and kept on telling me that it comes with free installation, Catch up, recording function etc. all included in that R119 and that my monthly subscription with multichoice will remain unchanged. The lady also claimed that they have been assigned by Multichoice to contact all customers who want to upgrade from a normal decoder to an explora. In their sales pitch they try to make it sound or look like its cheaper to do it via them than to go directly to multi-choice.

Just a week after the installation was done I discovered that the R119 does not necessarily cover the catch up function as per the sales pitch from the lady, but this is a function that I have to pay for separately to multichoice itself. Now when I call them demanding explanations there seem to be no one willing to assist. I have requested them to come and remove their installation and all what they are telling me is that I can not cancel this deal or else I will have to pay a cancellation fee of R3000.

I am very disappointed with their lies and its very clear that they don't value their customers. I did not sign any thing with them, everything was done telephonically and I doubt if there should be anything binding me. All I need from them is to come and remove their installation.

These guys are bad news and I will be glad if there is anyone who can give me advice on how to handle this matter. I don't wish to see more people falling into their trap