Misleading, Deceptive, and Heartless

OnAir TV engaged in misleading and ********* practices to trap my elderly mother into a subscription she never wanted, and they are now refusing to honor their own cancellation policy.

After my mother was duped into this subscription, she tried to cancel within the 7-day cooling-off period, but OnAir TV deliberately stalled her by repeatedly putting her on hold. By the time they finally responded, they claimed it was too late to cancel—a clear tactic to avoid honoring their own rules.

Concerned, I called OnAir TV to try and help. Instead of speaking to a real person, I was met with a bot and then put through to a call centre agent who insisted I send their own company policy via email because their staff didn’t even know their cancellation policies. After 15 minutes of being blocked and refused assistance, I was finally put through to a manager who confirmed that, yes, they do have a cancellation policy.

I really hope, for their sake, that Karin Spillay follows through on her promise to assist my mother. My mother is a pensioner with no other income, and this unfair, deceptive treatment has caused her undue stress and hardship.

OnAir TV’s treatment of vulnerable customers is unacceptable. I strongly warn others to be cautious and avoid dealing with this company.