HM
Helen M

1 reviews | Active since Mar 2026

04 Mar 2026, 09:27

Misleading ass business!

I am extremely disappointed with my experience with On Air.

I was sold a hire-to-own device under the impression that all streaming services on the device would be covered within the monthly subscription fee. After signing up, I discovered that I still have to pay separately for my usual streaming subscriptions. This was not clearly explained to me during the sales process and feels completely misleading.

When I contacted them to cancel because I genuinely cannot afford the financial commitment, I was told that I am not allowed to cancel the hire-to-own agreement. I was open and honest about my financial situation, yet there was no willingness to assist or offer a solution. This business practice is misleading and extremely disappointing.

The lack of transparency and flexibility shows very poor regard for customers. This is bad business and harmful to consumers.

0
Replies (1)
OnAir TV
OnAir TV's reply04 Mar 2026, 12:33
Official
Hi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team