Misleading, *********, and Refusing to Honour Cancellation

If I could give 0 stars, I would. My experience with OnAir TV has been deeply frustrating. I was misled into a contract over the phone, charged for additional services I never requested (such as “OnAir Rewards/Extreme Lifestyle”), and despite repeated cancellation requests, they continued to debit my account. I eventually received a call confirming cancellation, but they failed to arrange collection of their device as promised.

To make matters worse, they still took money from my account even after confirming cancellation. I have since escalated my case to the Consumer Goods and Services Ombud. This has been a stressful and time-consuming ordeal, and I strongly advise others to avoid this company.