MISLEAD BY ON AIR

We cancelled our DSTV with Multi Choice in mid Aug until the end of September 2022. 1) On the 9th September 2022 I received a call from On Air asking to talk to Hendrik, 2) During our chat I told the On Air caller that I had cancelled my DSTV and only want Netflix & You tube. I also asked how did On Air get my name and the caller said, "sorry they don't know" !!! 3) I was told they have a special on for a new decoder, satellite dish and 25mtr cable for only R199.00 per month,, and that I would be able to watch Netflix & You Tube as a pensioner only if they install their new dish and decoder. I felt this would suit me fine and that as a Pensioner I would be able to afford this. 4) On the 13th Sep 2022 On Air phoned me to let me know they will deliver within 24 to 48 hrs and gave me their reference number. On the 15th Sep 2022 the installer turned up, I told him not to replace the dish nor the cable because it was in good condition, and he totally agreed with me. a) The installer's Name Jay Surathally connected the decoder to set up Netflix & You Tube. b) After numerous settings between the new decoder Netflix/You Tube could not be found. c) Then Jay the Installer told me that I need a cable from the decoder to the TV. d) I asked Jay do you have a cable so that we can test, he said unfortunately no. e) On the 15th Sep 2022 I purchased a new cable and still could not receive Netflix or You Tube as requested from the start and was told I would be able to connect once their installer had been to my property. 5) On the 15th Sep 2022 On Air phoned to ask how is the new decoder working. a) I told to caller that I have been misinformed and that I cannot watch Netflix and You Tube using the new decoder as agreed. b) The caller told me to cancel this contract as per their reference number and that it would take two weeks to investigate all the telephone voice recordings. 6) On the 3rd Oct On Air phoned to let me know that I am behind with my payment and should make a payment to avoid my account moving into arrears. a) I told the caller that on the 15th Sep I was told this is at present under investigation. b) The caller told me he has no record of any investigation only that I am in arrears. 7) I was called again on the 29th December 2022 by Sidahal Nsinamto on *** at 14h17 a) I asked Sidahal what is happening, I have not had any feedback from ON Air besides that I am in arrears. b) I asked Sidahal for her managers name, cell phone number and email address. c) Her Manager, Shaval Pillay Cell '*** *** d) Then Sidahal told me, her reason for this call was to let me know my Ref AQ-***8-1 has been cancelled. e) I thanked Sidahal for this information and asked if an email could be sent to me confirming the cancellation of my account with ON AIR, she agreed to do such. f) Today is the 4th January 2023 and I have not received an e-mail or an sms from ON AIR confirming the cancellation,

I am now completely confused and disheartened and so disappointed, that I as a Pensioner, or anyone else, could be messed around and led astray as this so called "company" has done to me.

I would interested to know if there is anybody else out there, who has experienced this same with "ON AIR" or am I the only SUCKER.

I find this atrocious and a complete waste of time and now find myself being rude to anybody from any Call Centre or Sales related business.

HELLO PETER PLEASE HELP.