Misinformation continues to unjustly impact my credit profile

Once again, I am writing to request your urgent assistance in rectifying incorrect information being reported to the credit bureau by On Air. I have consistently made all payments on time via debit order and have never missed a payment. Despite this, there appear to be inaccurate reports submitted to the bureau, which are negatively affecting my credit score.

Experian advised that I need to reach out to On Air, because they are the one's that submitted the incorrect data. I submitted the statement to the bureau that was provided to me by Aveeshay Chaitram (from OnAir) last week and Experian has advised of the following:

"Kindly request the credit grantor (OnAir) to send (Experian) the instruction to update/amend/delete as they are aware of the process, kindly see below the process in order for us to assist further."

I kindly request that you submit what has been requested by Experian and ensure that the necessary corrections are made with immediate effect. This misinformation continues to unjustly impact my credit profile, and I would appreciate your urgent attention to resolving it.