LM
Lesego M
1 reviews | Active since Jan 2022
01 Mar 2024, 20:32
****mers! ****s! *****sters
This is my third review writing about OnAir TV. They are still debiting my account even though I've finished paying my contract! I told them plenty of times via email to cancel the debit order yet my account is being debited. Getting a refund from them takes an entire month. Yet when they deduct, it's so easy! I'm tired of these people
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
04 Mar 2024, 08:33Hi Lesego
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply04 Mar 2024, 08:33
Official
Hi Lesego
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
LM
Lesego M's updateReviewer Update
06 Mar 2024, 13:53The people at the billing department are still ignoring me even though I've been sending countless emails. Can someone contact me to verify that my debit orders have been cancelled. It's really unfair that I have to wait an entire month for refund whereas it's the companies fault for not doing what they need to do.
LM
Lesego M's update06 Mar 2024, 13:53
Reviewer Update
The people at the billing department are still ignoring me even though I've been sending countless emails. Can someone contact me to verify that my debit orders have been cancelled. It's really unfair that I have to wait an entire month for refund whereas it's the companies fault for not doing what they need to do.
OnAir TV's replyOfficial
06 Mar 2024, 16:27Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply06 Mar 2024, 16:27
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.