MC
Matete C

1 reviews | Active since Feb 2025

24 Feb 2025, 13:17

****mers ****mers ****mers

Good Day. We received a call from OnAir about the special they were running for dstv explora the consultant was not transparent about the amounts we would pay monthly, without proper understanding we took it only to realize after receiving emails that its not what we discussed on the phone, i called OnAir to cancel the contract i was told to pay 200 which I did on the 7th of January and was told courier will come collect after 20 days which they never came, i got email confirmation of receipt of the funds i paid, also i was suppose to get a sms from my bank to authorize their debit monthly, i did not get the sms, guess what, they have been trying to debit my acc last month and this month because the consultant told me for as long as the explora is with me, i will be liable to pay the monthly subscription which left me confused because we are not using it, did not even activate it. I hope this won't affect my credit score otherwise we are going to fight, oooh also they are never available on their call. I give them negative 100 ratings the worst worst.

0
Replies (3)
OnAir TV
OnAir TV's reply24 Feb 2025, 16:05
Official
Good Day Matete 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

MC
Matete C's update18 Mar 2025, 18:12
Reviewer Update
Good Evening.

Decoder was collected and we received a call confirming cancelation. To my surprise OnAir tried to debit my account again WHY?! WORSE I DID NOT GIVE AUTORIZATION FOR THEM TO DEBIT MY ACCOUNT!!!!!!
OnAir TV
OnAir TV's reply10 Jun 2025, 16:56
Official
Good Day 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team