1 reviews | Active since Feb 2017

11 Oct 2024, 11:16

****MED BY ONAIRTV !!!!!

I have been struggling with Onairtv for the past month to return a streama box which was never used because it was not copatible with my smart TV.

On top of that , when they sold me this deal they also said to me that the streama came with 5 free streaming apps ...teh day I received it i tried to set up with thier service provider , I was then informed by them that firstly it is not compatible with smartv and that the 5 "free" streaming apps , I have to already be subscribers and pay a monthly subscription.

NOW THE QUESTION COMES IN , "WHY WOULD I KNOWINGLY TAKE UP DEAL WHEN THE DEVICE WOULD NOT WORK FOR ME ..ALREADY KNOWING I HAVE A SMARTV ..THEN ONAIRTTV CLAIMED THEY TOLD ME ...when i asked for the recordings they send me typed texts IN INVERTED COMMAS of what was discussed but they cant send me the soundbyte because it it against thier protocal. This does not even make sense at all .

I cancelled my debit order the very next day after it could not work on my TV . But now I must pay them to return the device back to them , WHAT A LOAD OF ........

People , I have been ****med and ...Morally it is incorrect to even sell me this deal when they should have asked me the correct questions , not to mention they **** about the free apps ...etc but they did not and not I am sequestrated to pay my monies for thier mistake!!!!

Next stop is OMBUDSMAN!!!!

Now im sitting with this device not used , cannot even be used and cannot be returned because they refuse to come pick it up and cancell the deal....

0
Replies (1)
OnAir TV
OnAir TV's reply11 Oct 2024, 12:13
Official
Good Day brett

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team