****med by On air TV

I'm here to file a complaint because this business ****med my mom without delivering anything and it's still taking money from her even though she literally canceled it,when she called the customer care it said number out of service,like huh?please help us out and when we want a refund the lady on the phone transeferred us to another customer care that never picked up,they just put us on hold,my mom is literally devistated