LK
Lindi K

1 reviews | Active since Aug 2016

13 Apr 2022, 09:46

Lying *****ing contractual breaching cheats

I have been without an internet connection for 5 days. After enquiring why, I was informed that my account is in arrears. I sent proof of payment as was duly deducted from my banking account as per debit order going off every 20th of the month. I have not missed one single payment. Ever!!

OnAir failed to allocate my payments for the 2nd time, at least I received SMS notifications the previous time, this time, no communication whatsoever.

OnAir deducts money from my account and simply cuts off my line due to THEM not doing their job. I have been advised that they WILL NOT reimburse me. So I have lost income not having been able to access my devices which are connected to the wifi, I have lost time fighting with them tobhave my connection reinstated as a result of their negligence and money which I have paid for a service OnAir has failed, refused and neglected to deliver.

Their service is terrible and I received 2 different versions from 2 different call center agents. They are ***********, lackadaisical and nonchalant with rehards to customer service.

I have called them 4 times to be updated on the status of my service, just to be told a different story everytime. Between Denver and Ria, I don't knwo who to believe as the misrepresentations are escalating with each phone call.

I am disappointed... But again, it goes to show. Friendly and quick to sign you up... And that's where it stops.

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