Lack of customer service

Item: OnAir TV
Rating: 1
Author: Pamela N

Dear OnAir TV, this is my third Hello Peter request to please help resolve my matter and return the debit orders that was deducted from my bank account. You promised you would get someone to call but to date I have not received a call or a return of the my funds that you incorrectly debited from my account.

Helpful (0)

Replies (3)

OnAir TV's replyOfficial

07 Jun 2024, 10:01

Hi Pamela

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

OnAir TV's reply07 Jun 2024, 10:01

Official

Pamela N's updateReviewer Update

11 Jun 2024, 18:48

Hi OnAir TV I’m still waiting for someone from your team to contact me. Please can you urgently escalate the matter. Thanks

Pamela N's update11 Jun 2024, 18:48

Reviewer Update

Hi OnAir TV I’m still waiting for someone from your team to contact me. Please can you urgently escalate the matter. Thanks

OnAir TV's replyOfficial

12 Jun 2024, 08:52

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

We will be in contact soonest

OnAir TV's reply12 Jun 2024, 08:52

Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

We will be in contact soonest