Item was cancelled by OnAIR Tv, but activated again without my Knowledge and Consent.

On 25 September 2025, time 15:02, number ***, I received a call from company ON AIR regarding DStv Explora Ultra Decoder for R299.00 per month over 24 months. The lady inform me that my decoder at home going to be discontinue, therefor I had to upgrade to a newer model, where she received her info, I don’t know. If this was the true, I agree than it was time to upgrade on my decoder. She was talking a lot, explaining all benefits /products and after all info change she said she will phone me back, hanging up. After a while she phone me back on another number ***, time 15:48, explaining some details and hang up again, after a while another lady phone me on number ***, time 15:52, explaining to me that she will sent me a sms on my phone, regarding the debit check at my bank to be accept, something of this whole process was suspicious and therefor I decline it. After a while another lady phones me from number ***, time 16:12, informing me of the same, because it did not went through, again I decline it. After a while I receive an email and I was very surprised, because suddenly I have two different accounts to paid each month (ON AIR; ON AIR TV, Amount R299.00 and Your Extreme Lifestyle; SAFEBASE; GET DRIVEN, Amount R224.00), I wrote them an email back to canceled everything, but only received a reference number and I am still waiting on feedback of cancellation. Something that I can’t understand is that I decline their debit check, but it was still activated at my bank without my consent, how was that possible. I did cancel Your Extreme Lifestyle on 26 September 2025, because it was a separate account and they did sent me an email with conformation of cancellation without any problem. On 26 September 2025, time 15:06, I phone ON AIR and speak to a lady telephonically, regarding the cancellation, she inform me that she will escalate the matter to the correct department, giving me another reference, but still until today nothing happens, no feedback on my cancellation. This is sad to see that a company is doing business like this; it tells you a lot about that company and if this matter is not solved soon as possible, I will take this matter further, because this is unacceptable for me. Lastly, if any money will be taken out of my bank account, I will open ******** charges against ON AIR, because I did inform them to cancel this transaction, stop the debit order also, so they did not have my consent to deduct any money from my bank account, so please take this as a serious warning. I hope to hear from you soon as possible, regarding my cancellation. On Wednesday 01 October 2026, I received this massage from Denver Small, (I hope this message finds you well. Please note that cancelling your decoder is not feasible, as it is beyond the 7-day cooling-off period. You had a 7-day timeframe to cancel the decoder after delivery. If you still wish to go ahead with the cancellation, you will need to pay the outstanding balance of the contract, which amounts to (settlement amount). My response was, I never received any product from your Company (ON AIR) and secondly SKYNET Courier sent package to a wrong address in Bloemfontein, I am staying in Pretoria. The same day, I received an email from Denver Small, apologies and they arrange with the courier SkyNet to send the package back to their office – ON AIR. Until today, 04 October 2025, I tried to cancel this package of DStv Explora Ultra Decoder for R299.00 per month over 24 months without any satisfaction from their (ON AIR) side and this is very sad to see a Company treat their customers like this. On 01 October 2025, time 11:40, I received an email from Thembisile Dlamini of OnAir Tv Support regarding my email (Please be advised that the courier has been instructed to return the package to our warehouse, and it has been marked as Returned to Sender / RTS).

On 08 October 2025, time 14:49, I received an email from Thembisile Dlamini of OnAir Tv Support regarding my email (Please be aware that the package was returned and marked RTS, indicating a successful cancellation with no debit due.

Please stop harassing me, because I will take this matter again further to social media, noted your email on 8 October 2025, time 14:49 where you confirm cancellation with no debit due, but still on 18 November 2025 another order from your office (OnAir Tv) was sent to SkyNet Courier (Reference Number ***) without my consent and without my knowledge after I already battle to cancelled it on a previous occasion with finally a successful cancellation. This matter much be urgently attendant to without any future problems on this matter.