It was the most horrible experience ever

It was the most horrible experience ever. The ONAIR sales consultant decieved me by selling me a Decoder I could not use and also never mentioned hidden costs some value added bull**** i NEVER agreed to. I spoke to a lady today at customer care @ 12h20 her name is SHAY and she just dropped my call for no reason very rude. The other consultant from cancelation MOHAMMED was just as ****y trying to wrongly implicate other consultants.These people took money from my account for 3 months and are refusing to give my money back. When I call they give me the run around. I have been calling for the past month and nothing. ONAIR is one big ****. They lie,***** and decieve people. It's wrong and knowing DSTV is PART AND PARCEL OF THIS IS DISGUSTING. I would discourage everyone I know to avoid ONAIR TV I will tell my customers this too. As a business owner I'm very disappointed and disgusted. They are very unprofessional.