incorrect debt date

<p>i have had this account for awhile now and have had two issues of on air taking a debt order on the wrong date . Now i have called them 3 or 4 times now and emailed them to find out when will they reimburse for return debt order . As i have ask for them to run the debt order on the 25 th of the month . now with the two debt orders running on the wrong date i was told is was a computer error at the end of October, is costing me R 150,00 for every debt order that gets returned . Now i am battling to get any form of answer from them . I have even asked to speak to a supervisor and got told there is NO supervisor there today ( 05/12/2017) then i asked for a manger and got told they in a ,meeting .</p>