SW
Samantha W
1 reviews | Active since Aug 2024
26 Aug 2024, 10:59
Incorrect debit order date
They debit my account earlier than the date agreed and this is causing a negative rating on my credit profile
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Replies (4)0
Replies (4)SW
Samantha W's updateReviewer Update
26 Aug 2024, 11:05From March it's showing that I have missed payments but it is because you debit 2 days earlier than my debit date! This causes a bad rating on my credit profile! I want this fixed for those months and going forward
SW
Samantha W's update26 Aug 2024, 11:05
Reviewer Update
From March it's showing that I have missed payments but it is because you debit 2 days earlier than my debit date! This causes a bad rating on my credit profile! I want this fixed for those months and going forward
OnAir TV's replyOfficial
26 Aug 2024, 11:17Hi Samantha
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply26 Aug 2024, 11:17
Official
Hi Samantha
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
SW
Samantha W's updateReviewer Update
26 Aug 2024, 17:43I still have not received a call
SW
Samantha W's update26 Aug 2024, 17:43
Reviewer Update
I still have not received a call
OnAir TV's replyOfficial
27 Aug 2024, 08:51Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply27 Aug 2024, 08:51
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.