INCOMPENTENT EMPLOYEES

We cancelled Netflix with on air and we were switched off in January this year. We keep on getting calls and calls from debt companies to say we owe them money. On air insist we still have a contract which we do not. Numerous calls, emails with no luck. A Padmani Kandham from on air keeps on emailing me to say that we have a contract. I have asked for a manager to call me for them to send a technician to my house to confirm that we do not have netflix but this person does nothing to sort out this problem. They just insist we have netflix. It is becoming so annoying. How can we be expected to pay for something we do not have???? All they have to do is either check from their side to see that we are not connected or send someone to my home to confirm that we do not have netflix but this Padmani thinks its a joke to keep on sending me emails, not assisting me in anyway and not looking into the matter which could have easily already been resolved. I want this to be sorted out asap so we can close this chapter that has been going on for months.