TR
Theresa R

1 reviews | Active since Feb 2016

26 Feb 2016, 15:07

******* Double Debits

I accepted an offer for the new Explorer through Onair for R149.00 pm over a year ago (having not seen that DSTV's offer was for R100.00pm)... R49.00 more!<br> <br> 1. I kept receiving calls that I was in arrears as they kept putting the debit order through on the incorrect date ... (I have a seperate acc for debit orders)<br> <br> 2. Each Dec they deduct 2 payments *******ly - this was not agreed to - if the 2nd debit order is cancelled they contact me to tell me \I'm in arrears\".... I receive this call mid Feb (2 years in a row now) & in this so called arrears amount they include the month of FEBRUARY??? which has not been deducted YET?<br> <br> 3. In absolute frustration with this company's bad ethics, I asked how much to settle this acc & was told R850.00 I have just received an sms stating an amount of R2035.00 is due... <br> <br> Do these people actually know what they are doing? Worst service - worst company to conduct any business with!<br> PS I have NO DEBT ... & have never experienced such poor service or account mismanagement!"

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Replies (1)
OnAir TV
OnAir TV's reply26 Feb 2016, 17:13
Official
Hello TRichards,

We do apologize for the inconvenience caused to you, Please be advised that you will be shortly.



Kind Regards
The OnAir TV Team