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Hendri S

1 reviews | Active since Jun 2023

16 Jan 2024, 12:15

I was cold-called with an offer to replace my DSTV decoder with the newest model

I was cold-called with an offer to replace my DSTV decoder with the newest model. The agent (Nkonzo Hlela) stated that the offer was to only pay R239pm for 24 months instead of my normal R1000+ subscription, and that my R1000pm would kick in again after 24 months. We confirmed this twice, even suggesting that this sounds too good to be true. Only when I needed to supply my banking details which I didn't want to do over the phone, was I transferred to Melissa who said the R239pm over and above my channel subscription (eg premium package).

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Replies (1)
OnAir TV
OnAir TV's reply16 Jan 2024, 12:23
Official
Hi Hendri

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team