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Nonhlanhla M
1 reviews | Active since Jul 2025
26 Jul 2025, 17:01
I want them to cancel their contract with me
I have a bad experience about on air account they **** when they make their sales to people
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Replies (2)NM
Nonhlanhla M's updateReviewer Update
26 Jul 2025, 17:18On the 29bof August 2023 I got a call from on air they told me about their offer they have for me of showman,Netflix and dstv channels for 2 years and it will cost R179 but for the first month I must payR239 I tell them that I like the offer but the problem is that I dnt have a smart TV they said dnt worry it will work even if it's not smart tv ,when they deliver the decoder I ask the driver to install it for me he said he can't install it because my tv it's not a smart tv I told the driver to take it back and he said he can't take it back he's just a massenger I tried to call on air when they answered the phone they told me that they will transferred the call to the right department but they didn't come back to me than I decide to wait until they make a debit order after I reverse they money they start calling me it's when I tell them my problem but they said they can't help me because it's more than 7 days already so please help me I can't pay for what I didn't use
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Nonhlanhla M's update26 Jul 2025, 17:18
Reviewer Update
On the 29bof August 2023 I got a call from on air they told me about their offer they have for me of showman,Netflix and dstv channels for 2 years and it will cost R179 but for the first month I must payR239 I tell them that I like the offer but the problem is that I dnt have a smart TV they said dnt worry it will work even if it's not smart tv ,when they deliver the decoder I ask the driver to install it for me he said he can't install it because my tv it's not a smart tv I told the driver to take it back and he said he can't take it back he's just a massenger I tried to call on air when they answered the phone they told me that they will transferred the call to the right department but they didn't come back to me than I decide to wait until they make a debit order after I reverse they money they start calling me it's when I tell them my problem but they said they can't help me because it's more than 7 days already so please help me I can't pay for what I didn't use
OnAir TV's replyOfficial
28 Jul 2025, 09:18Hi Nonhlanhla
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply28 Jul 2025, 09:18
Official
Hi Nonhlanhla
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
