CB
Candice B
1 reviews | Active since Jun 2021
13 Aug 2025, 17:06
I have canceled my subscription as it was paid up in full. I canceled via email and WhatsApp and they have just decided to carry on debiting my account. And when I ask for cancelation they say it is than the following month they just debit your account wi
HORRIBLE TERRIBLE *****'S that debit account with out approval from you. Won't stop
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
14 Aug 2025, 08:12Hi Candice
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply14 Aug 2025, 08:12
Official
Hi Candice
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
CB
Candice B's updateReviewer Update
15 Aug 2025, 07:43I still had no calls from you people. Thanks for the NO PHONE CALL!!!
I WHATSAPPED YESTERDAY AGAIN TO CANCEL THEY SENT CONFIRMATION ITS CANCELED. BUT GUESS WHAT YOU GUYS TRIED DEBITED MY ACCOUNT THIS MORNING.
I HOPE EVERYONE KNOW WHAT ROGUES AND *****'S THIS COMPANY IS. I NOW WILL MAKE IT MY DUTY TO MAKE THIS KNOWN ON EVERY SOCIAL MEDIA PLATFORM.
I WHATSAPPED YESTERDAY AGAIN TO CANCEL THEY SENT CONFIRMATION ITS CANCELED. BUT GUESS WHAT YOU GUYS TRIED DEBITED MY ACCOUNT THIS MORNING.
I HOPE EVERYONE KNOW WHAT ROGUES AND *****'S THIS COMPANY IS. I NOW WILL MAKE IT MY DUTY TO MAKE THIS KNOWN ON EVERY SOCIAL MEDIA PLATFORM.
CB
Candice B's update15 Aug 2025, 07:43
Reviewer Update
I still had no calls from you people. Thanks for the NO PHONE CALL!!!
I WHATSAPPED YESTERDAY AGAIN TO CANCEL THEY SENT CONFIRMATION ITS CANCELED. BUT GUESS WHAT YOU GUYS TRIED DEBITED MY ACCOUNT THIS MORNING.
I HOPE EVERYONE KNOW WHAT ROGUES AND *****'S THIS COMPANY IS. I NOW WILL MAKE IT MY DUTY TO MAKE THIS KNOWN ON EVERY SOCIAL MEDIA PLATFORM.
I WHATSAPPED YESTERDAY AGAIN TO CANCEL THEY SENT CONFIRMATION ITS CANCELED. BUT GUESS WHAT YOU GUYS TRIED DEBITED MY ACCOUNT THIS MORNING.
I HOPE EVERYONE KNOW WHAT ROGUES AND *****'S THIS COMPANY IS. I NOW WILL MAKE IT MY DUTY TO MAKE THIS KNOWN ON EVERY SOCIAL MEDIA PLATFORM.
CB
Candice B's updateReviewer Update
15 Aug 2025, 08:15I don't want they same so story you are giving everyone on this platform. I want my subscription canceled. I don't owe you people anything my contract came to a end and you just feel the need to carry on debiting my account!!!!
It's disgusting service.
Please don't copy and paste the same message to me. Rather get busy and cancel my DEBIT ORDER!!!!!!!!!!!!!
It's disgusting service.
Please don't copy and paste the same message to me. Rather get busy and cancel my DEBIT ORDER!!!!!!!!!!!!!
CB
Candice B's update15 Aug 2025, 08:15
Reviewer Update
I don't want they same so story you are giving everyone on this platform. I want my subscription canceled. I don't owe you people anything my contract came to a end and you just feel the need to carry on debiting my account!!!!
It's disgusting service.
Please don't copy and paste the same message to me. Rather get busy and cancel my DEBIT ORDER!!!!!!!!!!!!!
It's disgusting service.
Please don't copy and paste the same message to me. Rather get busy and cancel my DEBIT ORDER!!!!!!!!!!!!!
OnAir TV's replyOfficial
22 Aug 2025, 09:12Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply22 Aug 2025, 09:12
Official
Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team