I have a contract that lapsed in 2021 April, they still kept deducting R69 even when the contract had expired

I have a contract that lapsed in 2021 April, they still kept deducting R69 even when the contract had expired. I sent several emails to *** from September 2021 requesting for this subscription to be cancelled and no one came back to me. R69 is being deducted from them to date with no explanation! I called in today to query the cancellation sent in 2021, I was told it’s a value added product. I am not aware of this value added product and I never consent to it. I was told it’s a bundle that came with my package, yes I accepted the package but I don’t recall agreeing to the value added as it wasn’t even explained to me. Today is the first im hearing about it and it’s being explained to me. I need this to be cancelled ASAP, cause it’s been going on for almost 2 years now!! And I want my refund!!