I hate On Air TV😡😡😡😡

I curse the day I accepted a call from on air to😡😡😡. The agent misled me, I cancelled the deal but they still debited me. That was in September , I waited for almost a month for a refund. I sent numerous requests to cancel the debit order. They debited again end October, I’m still waiting for that refund. Today they debited my account again and I’ll have to wait for a month for them to refund my money. I’ve never dealt with such unprofessionalism.