How hard is it to take your monthly installment on the right day

<p>I have been with on air for a while now, the first time we experienced them deciding to take the debit order whenever the urge took them was in February 2017 after the 3rd time we complained and demanded they pay the R150.00 per reversed transaction back to us, which after much fighting they did. In September, October, November and December they did it again after my numerous emails to correct the problem. During this time thankfully only once did the 2 premiums get returned, however that still costs me R150.00 every time. We called again and again only to be fobbed off with excuses. Obviously my account is now in arrears for 2 premiums which I have said pay me the amount for the returned debit orders and I will pay you or deduct the outstanding premiums from the money you owe me and pay me the balance. To both of those suggestions I have been told it is against company policy. I must first pay the outstanding R58.00 in order for them to reimburse me the R300.00 they cost me by their negligent and careless mistakes. I have now emailed for the umpteenth time trying to get this sorted, we have even told them to take the stupid thing back we don't need these headaches, to which they stated that we were in a contract and couldn't. However I am in breach of contract for not paying the R58.00. Forgive me for being naive, but surely its not in the contract for them to just try and debit my account on whatever day of the month suits them. Again and again in writing I have told them the 25th of every month. And still they cant get it right. I am so frustrated with hearing "sorry the managers have all just stepped out" and "sorry mam but it's company policy" I could scream. NEVER EVER use on air, do yourself a favor and get showmax instead!!!</p>