HORRIFIC CUSTOMER SERVICE

Omg!!!! The service from this company is absolutely horrific! I have been trying to speak with someone senior for 3 years now. I have a fibre contract and I make an EFT every month. I send my proof of payment to customer service and billing every month. I get a message and a call every month telling me that my account is in arrears. I never get statements or invoices. I don't know how to resolve this matter. I have to cancel this contract and move over to a more professional company. Dealing with on air fibre is extremely stressful