horrible shocking service from on air consultant

consultant contacted me to take a deal with on air (of which i thought was multi choice) i advised her that i am interested however she must contact my boyfriend who wanted to upgrade to explora. we wanted the R119 Catch up package she advised there is only R238 package which i later found out it wasnt true. she contacted my boyfriend and he took the deal she called me to go over the terms and i asked why are you doing this with me as the contract is not mine she said because i will be home when they will be delivering, package installed 2 weeks later found out everything is under my name not will they debit my account with only the R238 my boyfriend and i were aware of but will debit R238+385+90=R713. i am still trying to cancel this but i am getting no help from callcentre they are so useless and rude they even cut the call while i was talking, have been corresponding via email this lady who has now advised that my query has been closed but it has not been cancelled if i ask for her contact number she gives me the callcentre number ********** 738