Horrible service.

I got the explora from this company I took advantage of the special they’re currently running and they made the mistake of giving me two decoders when I only wanted one. I sent back the one however they devoted me twice end of last month. I’ve been emailing and calling to no avail. Just today a call center agent HUNG UP on me whilst I was explaining my dissatisfaction. How rude!!! When I call again they said their system is down and they can’t assist. I’m so angry and feel very disrespected by them. My time and money spent calling and emailing them had been such a waste. No one bothered to explain the process to me or contact me to apologize for this. In fact I want to return everything to them and cancel this order. I was ok with my old decoder. I’m so upset!!