Horrible service

Hi why is the ombudsman don't deal with such terrible company like On Air. after all my attempt speaking to their agent promise me that they will make sure that they don't debit my account they did. I have reported my query within 31 days but with no luck they still debit I spoke with 3 ladies which I told them my story and the agree with me but with no help. I have never see such a horrible company please train your agent to do the right thing and please come and collect your dish i am not interested.