Horrible customer service, ****mers

My Dstv streama has not been working and Onair promised me they were going to swap it for me within 3to10 working days,it has been 2months now they haven't swapped it and yet they expect me to pay them for something that isn't working, today they sent me a message saying I must take it to Multichoice and I told the lady I spoke with 2months back that I already did that and they couldn't help they referred me back to onair as I'm paying onair that's when the lady promised me they were going to swap the streama for me, Onair customer service is horrible they don't take their clients serious, I want that streama or cancel you stupid deal. Stop calling me to make payment for something that doesn't work and that you promised to sort out but failed to do so, feel free to contact me and sort your mess out, you are ruining people's credit scores for a mere R179, you are now saying I owe you for two months which is bull**** and you know it I only owe 1month which I let y'all know I won't pay until I get my streama. *** *** I'll wait for you you to do the right thing😏🚮