********** On Air Billing Department System ?

I recently signed up with you On Air for a pvr decoder. My monthly debits has been running smoothly, until I received a call on the 24th June 2021 stating that I did not pay on the 25th May 2021. I told the lady that the debit ran on my side and she had requested that I send them proof of payment (bank statement) of which I did via whatsapp.

On the 25th of June the On Air debit went off and I receive an sms today and I quote...

"You failed to pay your OnAir account as agreed. PAY R169 today to AVOID possible action. Call ‪***‬. Banking Details: ABSA Acc Number ‪***‬ Branch 632005. Ref: OA-‪***0-1‬"

I sent them an email and on the 6th of July 2021 I got a reply from the billings department:

Good Day

"Thank you for your e-mail. We would like to apologize for the delayed response.

Kindly be advised that your payments for the months of May and June has been received . Regards

On Air Billing"

It's a contradiction because now today I've received a call from an agent telling me that what is the reason I have not paid for June and its really shocking because I've received an email confirming that it has been paid. I need to constantly sent my bank statement to proof my debit order of which it need to cost me to print out a proof of payment. She then went to say that it will be my fault to be on arrears and it will keep on accumulating and I will have to deal with the consequences.... How when the payment went off?.... I can't take the harassment anymore. I do not understand how is this happening and if it's a system error on your side, why am I getting such messages when I did my part by paying my monthly fees. I'm really disappointed with the service I'm getting for the service provider. I wish I never had a contact with onair. You need to upgrade your systems or devices because they are not competent. You can't have majority of the clients complain about the same thing.

Please sort out this because I can't take the abuse anymore.