HIGHLY FRUSTRATED

I am writing on behalf of my grandmother, Marie Moses ,( ID *** and cell ***) to formally raise a complaint regarding her subscription cancellation request. Despite submitting the request(since March 2025), she has not received any confirmation or follow-up. Repeated attempts to reach your team via WhatsApp have been unsuccessful, and no meaningful assistance. This lack of support is unacceptable and reflects poorly on your customer service. This ongoing lack of accountability and disregard for customer communication is unacceptable. It reflects a serious failure in your service delivery and raises concerns about your business practices. We demand immediate written confirmation that the subscription has been cancelled and that no further charges will be app****. It is deeply ********* and exploitative for OnAir TV to target elderly individuals—especially those with limited English proficiency.