HARRAS*****T AFTER CONTRACT CANCELLED AND PAID IN FULL

1. We sent and email to Onair tv in January 2018 to cancel contract and the sent us an email with the settlement amount which was paid on 18/1/2018 as emails below:

M. du Plessis Jan 4, 12:13 SAST Good day Please cancel my subscription to On Air as we have our own uncapped Internet available. I have instructed Standard Bank to cancel the debit order. M du Plessis

2. They sent the Following Email in response:

From: Silindile Ndelu (On AirTV) ********** Sent: Friday, 05 January 2018 9:42 AM To: M. du Plessis ********** Subject: [CCQuery] Re: Cancellation

##- Please type your reply above this line -## Your request (132646) has been updated. To add additional comments, reply to this email. Silindile Ndelu (CCQuery) Jan 5, 09:42 SAST Good day M. du Plessis

We do apologize with the time delay and any inconvenience caused to in regards to your matter being resolved.

Kindly be advised that the in regards to the order for the DSTV WiFi Connector on Explorer @ R29 PM x 24 months subscription, we will not be able to cancel the order as it is passed the cancellation period. The only way to cancel would be to settle the outstanding amount on the contract. Kindly note that the outstanding amount is R174.00.

Provided you wish to settle, the banking details are as below. Please be advised that the banking details for On Air TV are: Bank : Absa Made out to : Comit Technologies Pty Ltd t/a On Air TV Acc. No. : ********** 666 Branch Code : 632005 Order Ref : OA- ********** 9-1 Please fax proof of payment to: ********** or email ********** Cc **********

Please be advised that I will close the ticket from the Customer Care Department. For more information you can call our billing department on 0 ********** 38 and choose Option 4 or e-mail ********** Cc ********** and they will also be able to assist you. Thank you.

Kind Regards ON AIR TV

3. The payment was made on 18 January 2018 and the next email was sent: M. du Plessis Jan 21, 19:55 SAST This is a follow-up to your previous request #132646 "Cancellation" Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files. ------------------------------- From: M. du Plessis ********** Sent: Thursday, 18 January 2018 3:03 PM To: ********** Subject: FW: [CCQuery] Re: Cancellation Importance: High Good day Attached my outstanding payment of R174 as per email, to cancel my account. Kindly cancel all future debit orders to my account. Kind regards M du Plessis From: Silindile Ndelu (On AirTV) ********** Sent: Friday, 05 January 2018 9:42 AM To: M. du Plessis ********** Subject: [CCQuery] Re: Cancellation Attachment(s) ON AIR PROOF OF PAYMENT.pdf

In August they told us there was an arrear amount of R58 which we advised them that they tried to process 2x d/o of R29 after the contract was cancelled and the payments stopped "no authority to debit". Email attached below:

From: M. du Plessis ********** Sent: Wednesday, 29 August 2018 2:44 PM To: 'Onairtv Billing' ********** Subject: RE: OA- ********** 9-1 Importance: High Good Afternoon On Air I have copied the below for ease of reference. I approached you in January and Silindile Ndelu provided me with the settlement amount as highlighted for you attention below. I duly paid the amount provided by your employee and the case is now closed. I paid what I was instructed to. I have proof of the amount quoted by yourselves, as per below email, and the proof of payment. Further I advised you on 4 January 2018 that I have cancelled the debit order which you keep adding to an account that was settled which the d/o of R29 two months after I settled the contract which gives you the outstanding R29x2=R58. I will not pay for a service I cancelled and paid up. <image001.jpg> Silindile Ndelu (CCQuery) Jan 5, 09:42 SAST Good day M. du Plessis

We do apologize with the time delay and any inconvenience caused to in regards to your matter being resolved.

Kindly be advised that the in regards to the order for the DSTV WiFi Connector on Explorer @ R29 PM x 24 months subscription, we will not be able to cancel the order as it is passed the cancellation period. The only way to cancel would be to settle the outstanding amount on the contract. Kindly note that the outstanding amount is R174.00.

Provided you wish to settle, the banking details are as below. Please be advised that the banking details for On Air TV are: Bank : Absa Made out to : Comit Technologies Pty Ltd t/a On Air TV Acc. No. : ********** 666 Branch Code : 632005 Order Ref : OA- ********** 9-1 Please fax proof of payment to: ********** or email ********** Cc **********

Please be advised that I will close the ticket from the Customer Care Department. For more information you can call our billing department on 0 ********** 38 and choose Option 4 or e-mail ********** Cc ********** and they will also be able to assist you. Thank you.

Kind Regards ON AIR TV Should you contact me again, I will consider it harassment. Manda du Plessis. 4. After a lot of backwards and forwards we spoke to Vishal - Supervisor re above and we sent an email as below:

From: Jane Schnehage ********** Sent: Wednesday, 28 November 2018 4:13:13 PM To: Onairtv Billing Subject: ATTENTION; VISHAL Good Afternoon Vishal

Thank you for taking our call.

Attached please find all the emails we have sent. I am afraid they are not in date order.

As you can see there are numerous contacts, telephonic with your company and the laywers and nobody gave us the information you gave us that the d/o was for December and January. Either way we were given a settlement amount which was paid as advised which means the contract is paid up and the d/o’s should’ve have been included in the settlement amount. If the amount was incorrect the error is yours as we have paid what you asked.

My client has just checked her banking record and the debit order for December: 1/12/2017 was paid and the debit order for January 2018 went through on 29 December 2017 and was paid. The debit orders for March and April 2018 (after the contract was paid up) was stopped, no authority to debit.

So Vishal, you were given the wrong information. Onair TV did try to debit my client’s account after the contract was made paid up. Please rectify your side. Reverse the 2x R29 that you say is owing, which is not owing and please provide us with urgent feedback. Also please advise your laywers not to contact us again in this regard.

Please remove Mr du Plessis’s cell number ********** 784 who has nothing to do with this account. We are wondering how you got hold of this number. I am thinking of Poppie Act.

I hope this is the final contact with your company.

Have a good day and thank you for your time.

Kind Regards

Jane Schnehage for Manda du Plessis.

5. To which he rep****:

Begin forwarded message:

From: Onairtv Billing ********** Subject: Re: ATTENTION; VISHAL Date: 29 November 2018 at 5:39:03 PM SAST To: Jane Schnehage **********

Good Day,

Thank you.

This payment was allocated.

Regards On Air Billing ________________________________________

6. So, we thought everything was sorted out. Then Mr du Plessis started getting sms's from lawyers MBD which we emailed in between all above correspondence.

7. Today we phoned on air again and spoke to Nkosinathi Komhalu who advised the amount was written of in September 2018 and they can not correspond with them after the write off. (they sold the debt to these guys)

8. Nkosi requested all correspondece to be sent to him which I dule did as below:

From: M. du Plessis ********** Sent: Monday, 04 February 2019 4:03 PM To: 'Onairtv Billing' ********** Cc: ********** Subject: FW: ATTENTION; NKOSINATHI KOMHALU Importance: High

Good Afternoon Nkosinathi

Attached please find all previous email correspondence with Onair TV and MBD for your further attention as well as proof of payment made on 18 January 2018.

I am also highlighting that the d/o were not returned unpaid in December 2017 and January 2018.

“My client has just checked her banking record and the debit order for December: 1/12/2017 was paid and the debit order for January 2018 went through on 29 December 2017 and was paid. The debit orders for March and April 2018 (after the contract was paid up) was stopped, no authority to debit.

So Vishal, you were given the wrong information. Onair TV did try to debit my client’s account after the contract was made paid up. Please rectify your side. Reverse the 2x R29 that you say is owing, which is not owing and please provide us with urgent feedback. Also please advise your laywers not to contact us again in this regard.

Please remove Mr du Plessis’s cell number ********** 784 who has nothing to do with this account. We are wondering how you got hold of this number. I am thinking of Poppie Act. “””

Go and check your accounts yourself that there were no unpaid debit orders but debit orders that you tried to process in February and March which you had no authority to do. So, you wrote off the R58 which you tried to take *******ly and sold the debt to lawyers MBD to recover which is why they keep on bothering us. So, can you send me confirmation that this account was settled in full as per above payment made, so we can give it to above attorneys to stop hassling us. WE PAID THE ACCOUNT IN FULL.

Also remove Manda du Plessis cell number ********** 039 from all records as well.

After the email confirming account sorted, I really hope this is the last we hear from you, no offense.

Regards

Jane Schnehage for Manda du Plessis. (you have the recording of Mrs du Plessis giving me full authority to work with her account and yourselves and all correspondence.)

9. So as you can see it is a year later and account not sorted out yet and OnAirtv claims they cannot contact or instruct the lawyers to stop harrassing us.

10. I have only copied the most relevant emails sent, not all of them.

Is there a way to stop this?

Thank you for your trouble.