HANDS OFF OUR ELDERLY !!

My father died 8/8/23 which caused me to arrange for dstv payments to be moved to my mother's savings account. She was very shocked and confused for months after his death and one weekend when I visited her I saw this new decoder with pvr functionality that my mother did NOT need because my father's death changed her financial situation so that she can only afford the basics as a pensioner. Upon investigation I noticed this monthly on Air deduction from her account for almost R300 p.m. All I can see is the deductions made from her account. I have absolutely no idea what she signed up for because they did not deliver any explanatory documents of this On Air nonsense. Now in April 2025 I still have no idea what she is paying for. Why was there no documents or explanation in writing delivered along with the decoder? But most importantly WHO PHONED A GRIEVING WIDOW AND MANIPULATED HER TO OPT IN FOR THIS PACKAGE THAT SHE DOES NOT EVEN KNOW WHAT HER SO CALLED BENEFITS ARE FOR almost R300 per month? Any company who can contact a grieving pensioner and dump this product on her without proper documented explanation of what her benefits are is DISGUSTING! This proves companies like this are heartless and they don't care if their customers understand what they are paying for. And I also have no idea! Companies that can phone you over the phone and manipulate people into buying products are the worst. I also feel that the law was broken here. Who gave this company the permission to access my mother through her dstv account? Surely this goes against the POPI act as well. it is not good enough to say she agreed telephonically when they have no proof that the person was actually able to give consent. This means any old and vulnerable could be manipulated into agreeing to accept a product and the monthly deduction without fully understanding the terms and conditions. And for me to correct this will mean I will have to incur costs on my part for phone calls and waiting for people to play 20 questions, since cancelling it is 50 times more difficult than saying yes to it