Had an issue wherein a sales representative sold a decoder and gave impression dstv subscription would he included

Had an issue wherein a sales representative sold a decoder and gave impression dstv subscription would he included. Had issues getting hold of anyone to support despite having references and logs. Was finally and luckily assisted by Kumashree Reddy from customer care. She was attentive, helpful and supported with the query in less than 24 hours to rectify the issues caused by lying sales people and rude biling department that doesn't care about ****ming pensioners. She apologized and also made sure the issues were rectified. Thank you to her despite the bad service from other employees