JM
Johannes M
1 reviews | Active since Dec 2024
15 Mar 2025, 06:14
FURY...Thievery by this service provider and it doesn't stop!!!!!Pay me back my money with immediate effect
Now I'm furious!!!! Why are you guys still debiting my account???? You get some sweet lady to sweet talk me, so tgst you can Continue with your thievery in my account. My last review, there's a lady who called me and apologized none stop, for their fault. It's a new month they go put their hand in the cookie jar again. Hey ******* I want my money with immediate effect and I'm still waiting for my money from last month you debited. Clearly you are used to *****ing from people's accounts to enrich your company. This is now going to the ombudsman. I can't do this anymore, the 15th of every month you company does as it pleases in my account. I DEMAND MY REFUND WITH IMMEDIATE EFFECT R378 paid into my account.
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Replies (2)JM
Johannes M's updateReviewer Update
15 Mar 2025, 06:40I am writing to express my profound dissatisfaction with OnAir TV's handling of my account and to demand immediate corrective action.
I entered into a contract with OnAir TV, which concluded in November 2024. However, despite the contract's termination, OnAir TV has continued to debit my account for the past four months. Repeated attempts to resolve this issue through emails and calls have been futile. The inability to block these unauthorized debit orders due to the system employed by OnAir TV exacerbates the situation.
Notably, the only time I receive a response from OnAir TV is after posting reviews on platforms like Hello Peter. While these responses are prompt, they have not led to a resolution.
I am now escalating this matter to the National Financial Ombud Scheme South Africa (NFOSA), the body responsible for resolving disputes with financial institutions. I will also be filing a theft complaint against OnAir TV at my local police station.
I demand the following actions from OnAir TV:
- Provision of a letter confirming the termination of my contract as of November 2024.
- Issuance of a separate letter instructing the cancellation of the debit order, which I can present to my bank to prevent further unauthorized transactions.
- Immediate refund of the amounts debited from my account over the past two months.
I expect OnAir TV to address this matter urgently and to process the refund today.
For reference, the NFOSA can be contacted at ***or via their website at https://nfosa.co.za/.
I trust this review underscores the seriousness of my grievance and prompts OnAir TV to take immediate and appropriate action.
JM
For reference, the NFOSA can be contacted at ***or via their website at https://nfosa.co.za/.
I trust this review underscores the seriousness of my grievance and prompts OnAir TV to take immediate and appropriate action.
JM
JM
Johannes M's update15 Mar 2025, 06:40
Reviewer Update
I am writing to express my profound dissatisfaction with OnAir TV's handling of my account and to demand immediate corrective action.
I entered into a contract with OnAir TV, which concluded in November 2024. However, despite the contract's termination, OnAir TV has continued to debit my account for the past four months. Repeated attempts to resolve this issue through emails and calls have been futile. The inability to block these unauthorized debit orders due to the system employed by OnAir TV exacerbates the situation.
Notably, the only time I receive a response from OnAir TV is after posting reviews on platforms like Hello Peter. While these responses are prompt, they have not led to a resolution.
I am now escalating this matter to the National Financial Ombud Scheme South Africa (NFOSA), the body responsible for resolving disputes with financial institutions. I will also be filing a theft complaint against OnAir TV at my local police station.
I demand the following actions from OnAir TV:
- Provision of a letter confirming the termination of my contract as of November 2024.
- Issuance of a separate letter instructing the cancellation of the debit order, which I can present to my bank to prevent further unauthorized transactions.
- Immediate refund of the amounts debited from my account over the past two months.
I expect OnAir TV to address this matter urgently and to process the refund today.
For reference, the NFOSA can be contacted at ***or via their website at https://nfosa.co.za/.
I trust this review underscores the seriousness of my grievance and prompts OnAir TV to take immediate and appropriate action.
JM
For reference, the NFOSA can be contacted at ***or via their website at https://nfosa.co.za/.
I trust this review underscores the seriousness of my grievance and prompts OnAir TV to take immediate and appropriate action.
JM
OnAir TV's replyOfficial
17 Mar 2025, 08:32Good Day Johannes
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Mar 2025, 08:32
Official
Good Day Johannes
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team