Frustrating and Disappointing

This is rather frustrating and unprofessional.

I made a call in on the 14th of Nov to settle my account I was told remaining balance was R2587 and I asked for banking details to settle and the guy assisting me on the cancellation advised me to do a swiffy transaction as it wouldn’t need POP and would take 4 days to clear…. And cancellation would be processed.

Fast forward to the 25th of Nov my account is being debited with R199, and when I call in again I’m told I now need to submit bank statements with card number? This is a joke really.

Just pure incompetence.

I can’t still be dealing with things I needed to avoid.