1 reviews | Active since Apr 2018
***** from this Company
On the 18 of December 2024, I wrote the below review.
This people called me back and told me they will cancel my debit order and refused to give my a full refund of a service I did not ask for.
Now today is April 2025 and they are still debiting my account. Is the anyone that can help me take legal action against this company because I want all my money back , as this is day light *******!!!!!!!!
Previous review 18 December 2024: Unhappy Customer that wants to be refunded Greetings, I have been debited an amount of R105 for a couple of months now, when called on Air TV to query this amount because my contract with them should have ended in 2020/2022 a consulted advised that my contracted did end during that period but another add on service was created for me which resulted in my account being debited from 2022 up until now. I requested for this debit order to be stopped and for my money to be refunded back to me for the period of when this add on service was created because I did not ask for this service. I was given a ref number: **********, this was weeks ago. Yesterday my account was then debited again R105. I have called today to follow up on why my account is still being debited and what the status is of my full refund. I am being transferred from one department to the next and I am still on the line waiting for the next consultant to try and assist me. I am therefore coming on this platform so that someone can please take my complaint serious and assist me with immediate affect.
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
We will be in contact soonest.
We will be in contact soonest.
