********** deductions by Onair and DSTV

The message below was sent by my mother on the 13th January 2021 in the hopes that she would get some assistance from OnAir as to why the ********** amount was being deducted. To date they have not had the decency to contact her or even stop taking the R170 since her contract for her 2 Exploras expired on 31 January 2021. Its disgusting that DSTV and Nedbank will not help her but instead they assist the ******* who are *****ing from poor consumers with no consequences. I would like a response to this matter urgently.

Good morning I am Miranda Lawrence and have an account with you for 2 DSTV Explorers. According to my knowledge my Nedbank account would be debited for an amount of R119 ×2 per month. At the beginning of this contract that did happen. However some time along the way an additional amount of R160, which changed to R170 was deducted as well. To my knowledge I did not authorize this deduction. On enquiring with DSTV I was given a number to call. I was put on hold and had to hang up after trying a few times. The DSTV consultant had promised to lodge a complaint on my behalf as she mentioned that there were others who had complained too. Before I go into any further business with ONAIR I would like an explanation and refund of the monies taken from my account. When my bank reversed the charges the deduction did not stop. Please communicate with me as to how these extra deductions were made. Thank you.