********** debit orders

********** debit orders.

My sister purchased a Decoder Explorer on a 2 years contract with On Air Explorer in 2018 March or April, whereby the contract was supposed to end last year however they are failing to cancel it as per agreement and they are continuing to debit R165.00 from her Nedbank account.

She called them numerous times to enquire on the issue also lodge a complaint, they confirmed with her telephonically that her contract ended last year, they asked her to provide with the bank statement of which she did, however, they are failing to assist, till today they are still billing her account. My sister is very disappointed and upset because she is not getting any clear explanation as to what is going on and why is her account still billed for this. Is this a lifetime contract and where did she sign up for this.

As a result, this has caused her Pain and suffering: Emotionally- This has caused her stress and depression, financially- she is suffering bank charges for reversing debit orders, physically- every time she thinks about this she gets sick as she is asthmatic and she should be compensated accordingly for this. Please Refund all the monies that are due to her with immediate effect.

This matter should be resolved today and she is awaiting your feedback telephonically also written feedback on Hello peter immediately before the end of business today. Send her all the recording of all her calls as she would like to escalate the matter further to CPA and OMBUDSMAN

NB: As per the consumer protection act, states: • The consumer has the right to fair and responsible marketing as an ordinary customer-Suppliers are not supposed to be misleading consumers or take advantage according to the terms and conditions as stated on the contract they have signed. • The consumer has the right to protection in terms of trade coupons and similar promotions – persons are not permitted to make promotional offers with intentions of not fulfilling them, or fulfilling them in a manner other than as offered • Consumer has the right to accountability from supplier- for the ordinary consumer It is her right as a consumer under the consumer protection act to demand this service be provided. This service has not been rendered. Your company is a ****, you are Unreliable and *************

This is the poorest service ever!

Johannah Cele - *** (On behalf of my sister Jane Boikanyo cell number *** / ***. Email: *** )