Fed up with On-Air and their stinking attitude

I have an account with On-Air which I am paying very well for. However, that did not stop On-Air from listing my name as a bad payer on Experian. I have sent On-Air emails and WhatsApp messages with proof of payments but there's no luck. I even asked them to update their listing on Experian but they just do what they do best...ignore. I can't wait to pay up their decoder and part ways and stay as far away from them and their products as possible. I don't what possessed me that made me take your decoder to begin with. I was fine with MultiChoice and I should have stayed there and stay loyal. But I bet we learn from our mistakes and On-Air is one of my biggest mistakes. I lost count of how many times I have been telling them that I have never missed a month without payment...and I even sent proof but they go all their way to destroy my credit record.