False promises by On Air on the DStv Ultra Explora contract

I'm reaching out to hellopeter as my last resort as I don't know who to call or where to go. On Air contacted me on the 14th of November 2023 offering a 2-year contract for a DStv Ultra Explora for only R239.00 a month for 24 months. The rep whose name I did not record, unfortunately, informed me that for just R239 per month I could get Netflix, Showmax, Disney+, SuperSport, Prime Video, and be able to stream content. All this at no additional charges. I emphasised to her that the reason I'm only signing up for this is because I cannot afford any of the DStv packages and she assured not to worry about any additional payments.

I signed up for the offer only to learn the amount quoted was only for the device. I still needed to activate one of the DStv packages to access any of the above-mentioned content. I requested a cancellation as I felt misled and misinformed. I was informed to pay a cancellation fee of R350 within 7 days, which I did.

I requested a cancelation on the 6th of December 2023 and paid a penalty fee of R350 using reference number ***. I received a confirmation from Zinhle Khowa, one of On Air's agents via email that indeed my contract has been cancelled and the device was collected from me within 2 days as promised.

I was surprised to receive a debit order SMS on the week of the 25th of December informing me that my debit order for the DStv Explora will go through on the 30th of December, which it did. I have been trying to reach On Air since then to get a refund and stop the debit order with no luck.