False Advertising, No Service Provided, and No Response from OnAir DSTV

Complaint: I am extremely disappointed and frustrated with the poor service from OnAir DStv. We were promised a working TV subscription for R299 per month, yet the company debited over R800 from our account and the service has never worked from day one. To make matters worse, we reached out to their WhatsApp support number, but no one responded. This shows complete disregard for customers and a lack of professionalism. Their agents clearly misrepresented the service, and it feels like false advertising. After checking other reviews, it’s clear that many people have had the same experience of false adverti*****t. We have lost money and trust in this company. We are demanding: Immediate cancellation of the subscription. A full refund of the money debited. Collection of their equipment. Written confirmation that no further debits will occur.

This experience has been heartbreaking and deeply disappointing. If this is not resolved urgently, we will escalate the matter to the Consumer Protection Authorities, as what OnAir is doing is misleading and *********. (False adverti*****t)

Customers deserve honesty, proper service, not false promises and silence.