RC
Ruwayda C

1 reviews | Active since Feb 2017

11 Jun 2025, 11:19

False Advertising

False advertising and incomplete information. Agreed to a Rescuebox that has Netflix, Showmax, Dstv, etc. Only its a Dstv Streama with no packages whatsoever. If I was told this then I never would would have taken a mediabox that doesnt even have full functionality of a regular mediabox. Upon requesting cancellation I was told it will be investigated and if its true I will not pay or I can just pay the R200 charge. Now all of a sudden I must pay R400? Must I pay for your staff not giving correct information? Asked for cancellation the day after delivery and I must pay what now. This is not on, please come and pick up your device. I will not pay for people misleading me.

0
Replies (5)
OnAir TV
OnAir TV's reply11 Jun 2025, 13:26
Official
Hi Ruwayda

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

RC
Ruwayda C's update12 Jun 2025, 11:54
Reviewer Update
Still have not been contacted
OnAir TV
OnAir TV's reply12 Jun 2025, 12:04
Official
Good Day Ruwayda 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

RC
Ruwayda C's update02 Jul 2025, 12:22
Reviewer Update
Good day why was my account debited. When this was cancelled and I was assured it qint he deducted?
OnAir TV
OnAir TV's reply17 Jul 2025, 08:25
Official
Good Day Ruwayda 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team