FALSE ADVERT AND POOR SERVICE ON AIR TV

<p>ON 2017-02-14 AN CONSULTANT OF "ON AIR " MULTI CHOICE PHONED ME AND CONVINCED ME TO UPGRADE MY NORMAL SD PVR TO A ENTERTAINMENT PACKAGE WHICH INCLUDE A NEW EXPLORA2 , WITH AN EXPLARA1, AND WIFI CONNECTOR AND THIRD ENVIRONMENT EXTRA VIEW , FREE ISTALLATION AND A SMART LNB AND DISH INSTALLATION ,ALL FOR ONLY R129 FOR 24 MONTHS EXTRA TO MY CURRENT DSTV MONTHLY INSTALMENT.</p> <p>I RECEIVED A SMS ON 2017-02-14 STATING MY ORDER WAS PLACED AND I WILL BE INFORMED AS SOON AS THE STUFF WAS SEND TO ME</p> <p> </p> <p>ON 2017-03-01 I RECEIVED TWO BOXES FROM ONAIR</p> <p>AFTER NUMEROUS PHONE CALLS FROM MY SIDE TO ONAIR ENQUIARING WHEN THE STUFF WILL BE INSTALLED , ON 2017-03-17 A INSTALLER WAS APPOINTED AND ASSIGNED TO INSTALL MY EQUIPTMENT.</p> <p> </p> <p>TO MY SURPRIZE WHEN THE APPOINTED LOCAL INSTALLER "METRO SAT " OPEND THE TWO BOXES ONLY TWO DECODERS WAS RECEIVED , NO WIFI DEVICE CONNECTOR NOR THE THIRD VIEW CONNECTOR THAT WAS PROMISED TO ME WHEN THE DEAL WAS DONE WITH ME BY THE CONSULTANT OVER THE TELEPHONE.</p> <p>IT WAS ALSO DISCOVERED THAT THE NORMAL EXPLORA DECODER THAT WAS SEND WITH THE EXPLORA DECODER WAS A REFURBISHED DECODER AS THIS WAS STATED ON A STICKER ON THE BOX IT WAS SHIPPED IN. I WAS REALLY DISAPPOINTED TO FIND THIS OUT , AS A NEW EXPLORA 2 AND NORMAL EXPLORA DECODER WITH A WIFI CONNECTOR AND D VIEW WAS OFFERED TO ME BY THE CONSULTANT WHEN DOING THE DEAL WITH ME OVER THE TELEPHONE.</p> <p>TO BE ABLE TO HAVE A THIRD VIEW ENVIRENMENT I HAD TO PAY R725 FOR A THIRD VIEW DECODER AND AN R80.00 MONTHLY TO BE ABLE TO RECEIVE THE THIRD VIEW.</p> <p>AFTER INSTALLATION ON 2017-03-17 AND AFTER NUMEROUS COMPLAINTS TO THE LOCAL INSTALLER METRO SAT IT WAS DISCOVERED ON 2017-03-23 THAT THE EXPLORA DECODER (THE REFURBISHED ONE) WAS FAULTY AND WAS THE REASON WHY IT COULD NOT CONNECT THE EXTRA VIEW.</p> <p>THE LOCAL INSTALLER TOOK THE FAULTY REFURBISHED EXPLORA DECODER WITH HIM . ON 2017-03-23 AT ABOUT 11:00 SOMEBODY OF ONAIR PHONED ME INCONNECTION WITH THE FAULTY REFURBISHED DECODER UNFORTUANATELY I WAS TRAVELLING IN MY CAR AND WAS OUT OF TOWN AT THAT STAGE , I NREQUEST THAT PERSON TO PLEASE PHONE ME BACK WITHIN AN HOUR WHEN I WILL BE AVAILABLE AND ABLE TO SPEAK TO THEM. UP TO DATE 2017-03-25 NO ONE OF ON AIR PHONED ME BACK.</p> <p>I FEEL CHEATED BY A FALSE DEAL , FERD TO ME BY CONSULTANTS OF MULTICHOICE "ON AIR TV " </p> <p>I REQUEST THAT THE EQUIPTMENT OFFERED TO ME IN THE DEAL I AGREED TO BE SUPP**** TO ME AT NO EXTRA COST AS AGREED UPON ORIGANNALY AND THAT THE FAULTY REFURBISHED DECODER BE REPLACED BY A BRAND NEW EXPLORA DECODER AND NOT A REFURBISHED DECODER AND THAT THIS EQUIPTMENT BE SEND TO MY ADDRESS WITHIN 5 DAYS FROM TODAY AND THAT THE EXTRA MONEY I HAD TO PAY FOR THE THIRD VIEW DECODER AND INSTALLATION R725 ASWELL AS THE R80 I MUST NOW PAY EXTRA FOR THE THIRD VIEW.</p> <p> </p> <p> </p>