Failure to update status of account on credit bureau

My account with OnAir was settled more than three years ago, but the company has still not updated my status with the credit bureau. As a result, the account has been incorrectly reflected as being in arrears for an extended period.

I requested a paid-up letter from OnAir, which they promptly provided. I used this letter to dispute the outstanding balance shown on Experian. However, OnAir informed Experian that the paid-up letter was null and void and claimed that I still owe the account.

After this incident, I contacted OnAir again, and they assured me that the matter would be resolved within one to two days. That time frame has now passed, and the account status on Experian remains unchanged