failure to address customers needs and requests

I am writing to express my dissatisfaction with OnAirTV’s customer service and billing practices. Despite multiple requests to cancel a product offering, the cancellation was not processed. Furthermore, even after the contract was formally terminated, OnAirTV continued to debit my account without authorization. Efforts to address this issue through their customer service channels were met with inadequate responses and a lack of resolution. Such conduct is unacceptable and raises serious concerns about the company’s commitment to customer care and ethical billing. I strongly advise caution when considering services from OnAirTV.