EXTREMELY POOR SERVICE

This is the worst service we have ever received. We received numerous messages that our account is outstanding. in each message the amount outstanding differs thus we do not even know with what amount we are outstanding with.

We have a debit order in place that needs to go off each month, according to our monthly statement, the amount for June and July did go off, thus we do not know where the outstanding amount comes from.

We also received a call from their customer care center, and the lady that we spoke to was very rude when informing us that we have an outstanding amount.

When we tried to contact them literally through all the channels, phone, WhatsApp, and all email addresses, you get absolutely no response at all.

On the phone call all that you get is All of our agents are currently busy should you wish to leave a voice message please please press 1 or hold for the next available agent. Then if you press 1 to leave a voice message, it does not take you to an option to leave a voice message it just keeps on stating the same message as above. You keep holding on and then after about 18 minutes, you get a message saying an error occurred, and then the call drops.

We have not received one invoice or statement since we signed up for their service and tried to no avail to get in contact with them to get out billing documentation from them.

Then when you try to contact them