DJ
DEBBIE J
1 reviews | Active since Mar 2014
28 Apr 2023, 08:52
Extremely poor customer service
Good day I recently took out a contract with On Air TV EXPLORA Ultra. To date I have not received any contract or statements. The Customer Service and Billings Department simply do not answer their phones and the calls are just being dropped on client. In total I have at least made 10 calls to On Air with no answer.
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OnAir TV's replyOfficial
28 Apr 2023, 09:10Good Day Debbie,
Thank you for reaching out to us, we sincerely apologise for the inconvenience caused to you with regards to this matter, we will escalate your query to our Customer Care Department who will contact you to resolve and close.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we sincerely apologise for the inconvenience caused to you with regards to this matter, we will escalate your query to our Customer Care Department who will contact you to resolve and close.
Kind Regards,
OnAir TV Team
OnAir TV's reply28 Apr 2023, 09:10
Official
Good Day Debbie,
Thank you for reaching out to us, we sincerely apologise for the inconvenience caused to you with regards to this matter, we will escalate your query to our Customer Care Department who will contact you to resolve and close.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we sincerely apologise for the inconvenience caused to you with regards to this matter, we will escalate your query to our Customer Care Department who will contact you to resolve and close.
Kind Regards,
OnAir TV Team