Extremely Bad Service from On Air TV Billing Department in Durban

I have an account with On Air TV account number OA- ***-1. As of the 5th April 2021 I have been mailing their billing department for a statement of what I owe on my account.

The feedback I got on the 6th April 2021 was that there is a system issue and IT is looking to resolve it. I mailed last Wednesday the 14th April 2021 and no response. I did a website query on Friday 16th April 2021 no response. I sent a mail again yesterday Sunday 18th April 2021 with a full breakdown of payments made to them in 2020 and 2021. I again today at 12.25pm been told by Billing there is a system issue they waiting for it to be fixed. How can it take 3 weeks to fix an IT issue and these clowns are just ignoring my request. I would like to pay my account off and complete it and they are holding me up. Poor Poor Service.