Explora Plus Order

My Name is Nompilo from Plettenberg Bay,In January 2021 the On air tv sales man called me and told me about the upgraded Explora they want to sell me. On the 18 January 2021 the Explora Plus A3 was delivered to me and I noticed that the product I already have that is Explora Plus A3 in my house. On the 28 February 2021 I emailed them to tell them about my issue and I have not yet received any response from them. On the 02 & 03 February 2021 I called the Customer services and they told me that their system is having a problem then I left my details and my complaints and promised to call me back and never did. On the 5 February 2021 at 09:35 I called again the lady and promised to listen to our conversation between me and the initial sales agent to ensure that it was a misrepresentation or not as I was talking to the lady she was impatient with me and dropped me the phone and when I tried to call again the phone *** was not picked up.

I wish the On air people could cancel the contract and pick up their product as I already have it.

In future I wish the On air tv to first check the product that the customer already from the initial contract, so to avoid to sell the same product to the customer.